Get more information
Categories
Articles
Where's my order?
We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for som
I need to change my shipping address! 🚨
Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a
Help! I haven't heard back from Customer Service?
We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email
Why isn't my Membership credit applying?
If your membership credit isn’t applying, it’s likely because you’re not logged into your account. To ensure your credit is automatically applied, please make sure you’re signed in before checking out. When logged in, your credit will be recognized a
Get support
- Contact usPlease reach out to hello@cupcakes.com for any assistance throughout your ordering process. Our team will reach out with in 24-48 hours.
- Chat with usFor fastest communication, please reach out here!
- Call usTo speak to a live representative, please contact us at:
- For English: +1 561 475 5908
- Para Español: +1 561 220 2881