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Please reach out to hello@cupcakes.com for any assistance throughout your ordering process. Our team will reach out with in 24-48 hours.

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We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for som

We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order.&#xA0;You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for some reason you do not receive a tracking email, please send us a message at <a href="mailto:hello@cupcakes.com">hello@cupcakes.com</a>&#xA0;and we will forward you the information.

Where's my order?

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping address.&#xA0;If your order has not shipped and you need to make a change, please contact us at hello@cupcakes.com ASAP! Please include your order number, the intended delivery address, and use &#x201C;&#x1F6A8; URGENT: Order Update/Address Change&#x201D; in the subject line!<hr>Related Articles: <a href="https://cupcakes.gorgias.help/en-US/how-can-i-contact-customer-service-1224533">How do I contact customer service?</a>

I need to change my shipping address! 🚨

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours.If you haven&#x2019;t received a response, please manually check your inbox for emails from these addresses: <a data-end="359" data-start="340" rel="noopener">hello@goatfoods.com</a> and <a data-end="382" data-start="364" rel="noopener">hello@cupcakes.com</a>. Sometimes our replies can end up in your Spam or Promotions folder by mistake.

Help! I haven't heard back from Customer Service?

If your membership credit isn’t applying, it’s likely because you’re not logged into your account. To ensure your credit is automatically applied, please make sure you’re signed in before checking out. When logged in, your credit will be recognized a

If your membership credit isn&#x2019;t applying, it&#x2019;s likely because you&#x2019;re not logged into your account. To ensure your credit is automatically applied, please make sure you&#x2019;re signed in before checking out. When logged in, your credit will be recognized and applied at checkout.If you&#x2019;re still having trouble, feel free to reach out to our customer service team, and we&#x2019;ll be happy to help!

Why isn't my Membership credit applying?

For best results, our cupcakes should be refrigerated upon arrival and consumed within 5-7 days of delivery. They can alternately be frozen upon arrival for up to 6 weeks. If you will be storing them in a refrigerator, please allow approximately 15-2

For best results, our cupcakes should be refrigerated upon arrival and consumed within 5-7 days of delivery. They can alternately be frozen upon arrival for up to&#xA0;6&#xA0;weeks. If you will be storing them in a refrigerator, please allow approximately&#xA0;15-20&#xA0;minutes to reach room temperature or 30 minutes if coming from the freezer.

What is the Shelf Life of cupcakes?

To apply a discount code or gift card, copy the code into the box labeled "Discount code or gift card" at checkout. Then, click "Apply.".

To apply a discount code or gift card, copy the code into the box labeled &quot;Discount code or gift card&quot; at checkout. Then, click &quot;Apply.&quot;<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/984vj29wMRxPKGOZ/2025031917-b19f7573-dac4-41e5-bd16-2b820dac7d0f-screenshot%202025-03-19%20at%2010.05.55%E2%80%AFam.png" style="width: 300px;" class="fr-fic fr-dib">

How do I use a discount code/gift card?

Have a question? We're here to help!. Email hello@cupcakes.com. Phone (English): 833-493-3166. Phone (Español): 561-220-2881

Have a question? We&apos;re here to help!Email <a href="mailto:hello@licorice.com">hello@</a><a href="//caramels.com">c</a><a href="//upcakes.com">upcakes.com</a>&#xA0;Phone (English): 833-493-3166Phone (Espa&#xF1;ol): 561-220-2881

How can I contact customer service?

Editing your cart is quick and easy! Follow these simple tips below. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + and - minus buttons.To remove an item, click the trash can

Editing your cart is quick and easy! Follow these simple tips below.To access your cart, click on the shopping cart icon in the top right corner of your screen.To edit quantity, click the + and - minus buttons.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/984vj29wMRxPKGOZ/2025032021-5ad95988-479d-41c6-a873-262f55f479f2-11.gif" style="width: 300px;" class="fr-fic fr-dib fr-fil">To remove an item, click the trash can icon.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/984vj29wMRxPKGOZ/2025032021-14b726d7-ca93-413c-9994-a9f42a74e2bd-12.gif" style="width: 300px;" class="fr-fic fr-dib fr-fil">