For fastest communication, please reach out here!

Please reach out to hello@cupcakes.com for any assistance throughout your ordering process. Our team will reach out with in 24-48 hours.

To speak to a live representative, please contact us at:

Cupcakes.com

Once your order has been fulfilled, your <a href="//cupcakes.com">cupcakes.com</a>&#xA0;orders are shipped using ground, two day, and overnight shipping Monday-Thursday to avoid weekend overlays. We do not ship nationwide on Thursdays (with the exception of overnight and ground orders), Fridays, or holidays.<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please check your address information carefully before placing your order. Please note: we are unable to ship <a href="//Cupcakes.com">Cupcakes.com</a> cupcakes next day to APO/FPO, or PO Boxes. If you have an alternate address that we can ship to, please note that address in your order information. Orders taken on a Friday, or the day before a holiday will be processed the next business day.&#xA0;

Once your order has been fulfilled, your cupcakes.com orders are shipped using ground, two day, and overnight shipping Monday-Thursday to avoid weekend overlays. We do not ship nationwide on Thursdays (with the exception of overnight and ground order

How fast will my order arrive?

Shipping

Can I send this order as a gift?

What happens after I place an order?

What is your return policy?

Help, there are extra items in my order!

How do I add a Gift Band?

Can I add a Gift Note?

Orders

Where are the cupcakes made?

Are your cupcakes Kosher, Gluten Free or Vegan?

Can i get a catalog of your products?

General

Where do you ship to?

Can I ship to an APO/FPO or PO Box?

Can I ship to multiple addresses?

Can I schedule a future delivery date?

Can I make changes to my shipment?

Does Cupcakes.com ship internationally?

What does shipping look like over the holidays?

What forms of payment do you take?

Can I call to place an order?

Can I send an email to place an order?

Is pricing information included in the shipment?

I cant check out, help!

Purchasing Information

Where's my order?

I need to change my shipping address! 🚨

Help! I haven't heard back from Customer Service?

Why isn't my Membership credit applying?

What is the Shelf Life of cupcakes?

How do I use a discount code/gift card?

How can I contact customer service?

How do I edit my cart?

How fast will my order arrive?Updated 8 months ago